Privacy Policy


In “Personal Data” means data about an individual through which the identity of the User on the Cymart application platform (including “Buyer” and “Seller”) can be identified. For Buyers, it is information about name, phone number, email, address. For Sellers, it is the above information and credit card number. In addition, there is information about the User's activities on the Cymart application. Users will be responsible for the security and retention of all activities using the service under their registered name, password and email box.

1. Scope of information use
By accepting this policy, the User acknowledges and agrees that Cymart has the full right to use the information collected from the User's personal data or provided by the User including but not limited to the following purposes:
• Orders: to handle issues related to your order;
• Customer care services: including responses to requests related to your complaints, support needs. Loyalty programs or reward programs associated with your account;
• Improve and personalize the User experience, including improving utilities, services, communications... to you;
• Security: for the purposes of preventing activities that destroy customer user accounts or customer impersonation activities or preventing commercial fraud and minimizing credit risks.

2. Persons or organizations that may have access to information
Users agree that, where necessary, we may share your personal data and/or transfer your personal data to agencies, organizations, individuals including but not limited to:
• Contractors, agents, service providers and other third parties that we hire to support or supplement our administrative activities. These parties include, but are not limited to parties such as telecommunications companies, information technology companies, e-commerce organizations, and data centers;
• Other Users;
• As required by law: depending on the provisions of law at each time, we may collect, store and provide upon request of competent state agencies;
• Business transfer (if any): in the event of a merger or consolidation in whole or in part with another company, this company will have access to the information we store and maintain, including personal information;
For other purposes of Cymart not listed above. In that case, we will notify such use on the website

3. Methods and tools for Users to access and edit personal information.
Users have the right to access, modify, change the security level or delete their personal information at any time by logging into their account on our application or contacting us directly.
All processes of accessing personal accounts, requesting service provision or leaving feedback on related issues on the application and website are completely free of charge. We reserve the right to charge you a reasonable fee to resolve and process your request to access personal data. If we charge a fee, we will provide you with a written estimate of the fee. Please note that we are not required to respond to or resolve your access request unless you have agreed to pay the fee.
Users have the right to submit complaints about the disclosure of their personal information to third parties to Cymart. Upon receiving such feedback, Cymart will confirm the information, be responsible for responding to the reasons and instructing the User to restore and secure the information.

4. Changes to the Personal Data Protection Policy:
We may update or change this Personal Data Protection Policy from time to time. Any changes will be published on our website and on our application, and continued use of the application after these changes take effect will constitute the User's acceptance of such changes.

5. Cymart's rights and obligations:
• Not bear any legal responsibility related to the customer disclosing the password to unrelated people, providing any payment information to others;
• Have the right to delete all or any part of the customer information if it is unreasonable to keep it;
• Use your information for market research but this information will be hidden and used only for statistical purposes;
• Not bear any legal responsibility for the loss of the password if it is not Cymart's fault;
• Other rights according to the law.

6. Address of the information collection and management unit
Cytek Thanh An Company Limited - established and operating under the Business Registration Certificate No.: 0110472573 issued by the Business Registration Office - Department of Planning and Investment for the first time on November 9, 2023.
Address: No. 171/3 Mai Hac De, Le Dai Hanh ward, Hai Ba Tru district